Graduate School cupola

Confidential

Communication shared with the Ombudsperson is confidential. Limited exceptions apply. The Ombudsperson will explain the exceptions at your initial meeting. You may also provide permission for the Ombudsperson to share information when it may help resolve your concern.

Impartial

The Ombudsperson is impartial. Options and strategies to resolve the concern may be discussed, but you decide what options are most appropriate for you. The ombudsperson is an advocate for fair process and not a direct advocate for students, staff, faculty, or administration.

Informal

The Ombudsperson helps individuals seeking to address concerns or resolve conflicts on an informal basis. The Ombudsperson does not participate in any formal processes and does not accept notice on behalf of the University. If you would like to pursue formal options, the Ombudsperson will help you identify the appropriate processes to help resolve your concern.

Independent

The Ombudsperson reports to the Vice-President and Dean of the Graduate School, but operates the Office independently. The Ombudsperson exercises sole discretion over whether or how to act regarding an individual’s concern, a trend, or concerns of multiple individuals over time.